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<p><strong>Title</strong>: Help Desk (Tier 1 Support)</p><p><strong>Location</strong>: Dallas, TX</p><p><strong>Hire Type</strong>: Contract to Hire</p><p><strong>Shift </strong><em>: 1st Shift</em></p><p><strong>Compensation</strong>: $30hr</p><p><br></p><p>POSITION SUMMARY</p><p>The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.</p><p><br></p><p>KEY RESPONSIBILITIES</p><ul><li>Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals</li><li>Provide first-line technical support for hardware, software, printer, and network connectivity issues</li><li>Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users</li><li>Install software applications, operating system patches, upgrades, and security updates</li><li>Configure and support corporate cellular phones according to company standards</li><li>Perform imaging and deployment of desktops and laptops in standardized environments</li><li>Maintain accurate physical and logical inventory tracking of all supported PC assets</li><li>Manage printer-related supplies and coordinate maintenance needs</li><li>Assist end users in determining appropriate software solutions to meet business needs</li><li>Collaborate with Network Administrators and IT Analysts to resolve escalated network issues</li><li>Coordinate with third-party vendors for hardware repair and replacement services</li><li>Document support activities, asset management updates, and troubleshooting resolutions</li><li>Support continuous improvement initiatives and perform additional duties as assigned</li></ul><p><br></p><p>QUALIFICATIONS</p><p><br></p><p>Education & Experience</p><ul><li>Associate degree in Information Technology, Computer Science, or related field preferred</li><li>Experience supporting desktop systems, laptops, peripherals, and end-user technologies preferred</li></ul><p>Experience Levels</p><ul><li>Level I: Minimum 2 years of related IT support experience</li></ul><p>TECHNICAL SKILLS</p><ul><li>Strong knowledge of PC hardware and software architecture</li><li>Experience supporting:</li><li>Windows 10 and Windows 11</li><li>Mac OS</li><li>Android and iOS devices</li><li>Working knowledge of Active Directory</li><li>Experience with desktop imaging and deployment processes</li><li>Understanding of help desk procedures and ticketing systems</li><li>Strong troubleshooting and problem-solving abilities</li><li>Familiarity with networking fundamentals and connectivity troubleshooting</li></ul><p><br></p><p>PROFESSIONAL SKILLS</p><ul><li>Strong written and verbal communication skills</li><li>Ability to read and interpret technical manuals, procedures, and documentation</li><li>Strong organizational and time management skills</li><li>Ability to prioritize tasks and work independently in fast-paced environments</li><li>Strong analytical and critical-thinking abilities</li><li>Ability to train and mentor junior team members (Senior Level)</li><li>Demonstrated initiative and sound judgment in resolving technical issues</li></ul><p><br></p><p>PREFERRED CERTIFICATIONS</p><ul><li>Microsoft Certified Systems Engineer (MCSE) or equivalent certification preferred</li></ul><p><br></p><p><strong>Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.</strong></p><p></p>
