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Note: The job is a remote job and is open to candidates in USA. Voya Financial is committed to providing opportunities for a better financial future and is seeking a Senior Enterprise Client Executive. This role involves fostering executive relationships, driving revenue growth, managing client relationships, and ensuring client satisfaction while understanding benefits administration and technology solutions.
Responsibilities
Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs
Drives renewals and executes end to end expansion sales within customer base
Pursues and develops new opportunities, and expansion opportunities at assigned accounts
In partnership with the client, creates an account plan that reflects strategic client business objectives
Identifies key success measures for solutions within account and then manages to the plan
Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth
Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction
Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends
Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust
Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn
Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines
Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals
Ensures client satisfaction and continuously monitors ongoing client satisfaction
Additional responsibilities, as required
Skills
5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare
Bachelor's degree required
Experience working with National Accounts in strategic selling and/or customer service
Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment
Ability to convey complex messages across a wide range of audiences, both internally and externally
Exceptional presentation skills at the VP level
Ability to use facts and data to tell a story that leads to sales
Excellent knowledge and utilization of Salesforce for accurate pipeline and account management and forecasting accuracy
Solution oriented mindset; proven ability to leverage resources to address and resolve customer issues
Proven ability of working under pressure with resilience and tenacity
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company Overview
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance. It was founded in 1991, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is