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Note: The job is a remote job and is open to candidates in USA. Twilio is a company shaping the future of communications by delivering innovative solutions to businesses and empowering developers. The Sales Development Representative will play a key role in growing Twilio’s social impact through lead qualification and customer acquisition within nonprofit and public sector accounts.
Responsibilities
Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector
Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
Continually add net new contacts to Salesforce for existing accounts
Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team
Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions
Have world-class interpersonal and communication skills to make complex technical and financial details sound simple
Ability to balance competing priorities and manage multiple projects/deals at the same time
Skills
At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance
An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference
Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems
High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
This role may be eligible to participate in Twilio’s equity plan.
All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.
Twilio empowers employees to build positive change in their communities by supporting their volunteering and donation efforts.
Company Overview
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is
Company H1B Sponsorship
Twilio has a track record of offering H1B sponsorships, with 12 in 2026, 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.