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Intake, process, and close transactional requests across Deployment Operations, including sales order fulfillments, RMAs, inventory moves, cycle-count corrections, and asset transactions.
Execute sales order fulfillments end-to-end in the ERP, including picking confirmations, shipment creation, serial and lot capture, and invoicing hand-offs.
Open, track, and close RMAs while ensuring accurate disposition, warranty coding, and inventory receipt.
Monitor and respond to transactional requests and tickets in Jira, Current, and related systems within defined SLAs.
Serve as tier-1 support for bugs and issues across deployment digital tools by reproducing issues, capturing context, creating and tagging tickets, triaging severity, and escalating as needed.
Create and manage tickets on behalf of users who report issues through Slack or walk-ups so every request is trackable.
Maintain accurate records across ERP, WMS, and deployment tooling so transactions remain traceable and audit-ready.
Reconcile discrepancies between physical and system state and flag root causes for systemic fixes.
Keep knowledge base articles, SOPs, and training aids up to date for supported transactions and tools.
Partner cross-functionally with Logistics, Technical Operations, Finance, and Trade Compliance to unblock holds on orders, returns, and shipments.
Requirements:
Associate's or Bachelor's degree, relevant technical certifications, or equivalent hands-on experience.
2+ years of experience in operations, logistics, order management, help desk, customer service, or a similar support-oriented environment.
Comfort working across multiple business systems such as ERP, ticketing, and CRM tools, and reconciling information between them.
Exposure to creating or working tickets in Jira, ServiceNow, Salesforce Service Cloud, or a similar ticketing system.
Strong attention to detail and a track record of processing work accurately under deadline pressure.
Ability to follow established procedures and runbooks while knowing when to escalate.
Hands-on exposure to executing transactions in an ERP such as NetSuite, SAP, or Oracle, or a similar business system (preferred).
Familiarity with ticketing and business systems such as Salesforce, Jira, ServiceNow, or NetSuite (preferred).
Experience processing RMAs or reverse logistics transactions in a hardware or technical services environment (preferred).
Exposure to military, government, or defense/aerospace operations, including serialized asset tracking and export-controlled shipments (preferred).
Basic proficiency with Excel or Sheets to perform quick data checks (preferred).
Strong verbal and written communication skills (preferred).
Detail-oriented with a customer-focused mindset (preferred).
Willingness to learn and adapt in a fast-paced environment (preferred).
Benefits:
US salary range of $98,000 to $130,000.
Highly competitive equity grants included in the majority of full-time offers.
Top-tier benefits for full-time employees.
Comprehensive, competitive benefits package available at little to no cost to employees.
